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June 28, 2025
Airline industry Americas Business Canada Chatbots news Technology

Air Canada ordered to pay customer who was misled by airline’s chatbot

Air Canada ordered to pay customer who was misled by airline’s chatbot

Company claimed its chatbot ‘was responsible for its own actions’ when giving wrong information about bereavement fare

Canada’s largest airline has been ordered to pay compensation after its chatbot gave a customer inaccurate information, misleading him into buying a full-price ticket.

Air Canada came under further criticism for later attempting to distance itself from the error by claiming that the bot was “responsible for its own actions”.

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